Handling Conflict with Difficult Employees

It is inevitable in your role as a manager that you will have to deal with employees who earn the label “difficult.” Instead of ignoring the situation as many managers do, it is essential for you to take action to remedy the problem. After all, you are responsible for forming and maintaining an effective working environment. Effective managers use a deliberate approach similar to planning and delivering a constructive feedback discussion, for dealing with difficult employees. When you have difficult employees, conflict in the workplace is inevitable and often a daily or weekly occurrence. How you handle these problem employees and the conflict surrounding them will set you apart as an effective manager

 

 

Training Objectives:

– Conflict – Good or Bad

– What is a difficult employee and how to identify them

– Handling conflict effectively

 

  • Instructor:

    Brenda Golden, Esq.

    , Brenda Golden, Esq.
  • Brenda Golden is an enrolled citizen of the Muscogee Nation. She attended Sequoyah Indian High School, served 8 years in the US Air Force,  and resided in Central Oklahoma from 1986 to 2013. She has a Bachelor’s and a Masters in Business Administration from the University of Oklahoma, and has graduated from Oklahoma City University School of Law.  Her professional work experience includes over 15 years in HR and Executive Mgmnt.  She has worked for the last 10 years with native organizations.

    Brenda Golden is an enrolled citizen of the Muscogee (Creek) Nation. She grew up outside of Clearview, Oklahoma on “Harjo Hill”, attended Sequoyah Indian High School, served in the US Air Force for 8 years and resided in Central Oklahoma from 1986 to 2013.  She currently resides in Eastern Oklahoma having relocated to work for her tribal nation.  Brenda has three daughters (one deceased) and four grandchildren. 

    She has a Bachelor’s in Business Administration in Marketing and a Masters in Business Administration both conferred from the University of Oklahoma.  Brenda graduated from Oklahoma City University School of Law with a Juris Doctor and is a member of the National Native American Bar Association. 

    Her professional work experience includes over 15 years in Human Resources and Executive Management and 10 years with the State of Oklahoma.  She has dedicated the last 10 years to working with tribal governments and native organizations.

  • Category:

    Community Development, Safe & Healthy Communities

  • Offered: Online
  • Start: July 31, 2018 -
  • End: July 31, 2018 -