Tribal Housing: Customer Service

When it comes to Tribal housing customer service, client satisfaction is essential to supporting timely payments, constructive exchanges with maintenance staff, and positive community engagement. Quality customer service requires planning and evaluation of current housing procedures, as well as negative interactions between vendors, tenants, and staff. We will discuss industry best practices and ways to motivate staff to stay committed to customer service as an essential means to maintaining positive community relations.


Training Objectives:

– Describe the importance of a client/customer service plan

– Identify superior and underachieving customer service

– Identify opportunities to provide positive exchanges with clients

  • Instructor:

    Marie Dufour-Bonville

  • Marie Dufour-Bonville proudly began her professional career with the Seminole Tribe of Florida in April of 2007. Within the Seminole Education Department, Marie has held positions such as Higher Education Recruiter, Adult Vocational Administrator, and Tribal Professional Development Program Manager. Each position provided her with the unique opportunity to work closely with Seminole Tribal Members in the areas of higher education and professional development in addition to the various Tribal Departments. .

    Marie has a Bachelor’s in Political Science with a minor in International Relations and a Masters in Public Administration with a Certificate in Community Development. She is a proud alumni of Florida International University and a member of Pi Alpha Alpha.

  • Category:

    Human Resources, Webinars

  • Offered: Online
  • Start: September 4, 2018 -
  • End: September 4, 2018 -